Ford Center offers many services and amenities to accommodate the needs of our guests with disabilities. Accessible restrooms, drinking fountains and concession counters are available throughout the facility. Additional services are listed in our Accessibility Guide.

Each level of the Ford Center is equipped with an automated external defibrillator (AED), which can save lives in the event of sudden cardiac arrest. They are located near the elevators at Sections 106, 210 and 310.  In the event of an emergency, please notify the nearest staff member.    

Ford Center and our partners strongly encourage guests to act responsibly when consuming alcoholic beverages.  A summary of our alcohol policies are available below.

• Oklahoma Law prohibits the sale of alcoholic beverages to persons under the age of 21. Guests are required to show proper I.D. and proof of age to purchase alcoholic beverages at Ford Center.
• The number of alcoholic beverages served may be limited to one (1) drink per person, per purchase. 
• Management reserves the right to refuse service to guests who appear intoxicated or who are disturbing other guests.
• Alcohol and beer sales are discontinued approximately forty-five (45) minutes before the event is over.
• We encourage guests to drink responsibly and not to drive after drinking.  See DESIGNATED DRIVER PROGRAM. 

For your convenience, an ATM is available in the lobby of the Ford Center Box Office, as well as at Sections 106, 119, 228 and 301. 

Backstage passes may not be purchased and are not available through the Ford Center.

Banners and signs are permitted as long as they do not block the view of others, interfere with the event, contain advertising of any form, present a safety hazard or contain political or obscene material.  Banners may not be affixed with any type of material that is permanent in nature or that alters the facility in any manner.  Poles and sticks are prohibited.  Building management reserves the right to remove any banner or sign.  Signs may also be prohibited if requested by the event.

Ford Center reserves the right to examine and prohibit the use of any camera that conflicts with the policy set by the event.  Cameras with professional/interchangeable lenses greater than 3 inches in length will not be permitted, nor will monopods, tripods or flash. Audio and video recording are always strictly prohibited unless approved by the artist or event.  To confirm specific policies in advance, visit the details page for the event, email us, or call 405-602-8700.

Ford Center is proud to offer SAVOR…Catering by SMG.  SAVOR…Oklahoma City offers a diverse menu.  Or, our Executive Chef can customize a menu for you.  Catering is available on-site or at the location of your choice.  Contact SAVOR…Oklahoma City by calling (405) 602-8607.  See also CONCESSIONS.

Cellular phones are permitted provided their use does not prevent other guests from enjoying the event.  The use of camera and video features may be restricted if requested by the event.  For your convenience, telephones are provided at Guest Relations desks and designated locations throughout the Ford Center.

Children are required to have a ticket if they are over the age of one (this applies primarily to shows intended for young children), over the age of two (most other touring events), and over the age of three (for Oklahoma City Thunder games).  However, in order for a child to have his or her own seat, a ticket is required.  In order to verify the policy for a specific event, please feel free to contact the Ford Center by email at info@okfordcenter.com.

In addition to concession stand favorites, Savor...Oklahoma City – Catering by SMG offers a number of unique selections while making quality a top priority. Concession stands throughout the Ford Center concourses feature a broad range of food and beverage options.

Angie’s Bakery
Handmade gourmet pretzels, specialty deserts including fresh baked pies, cookies and brownies. 
Section 109

Billy Craig BBQ
Barbecue sandwiches, platters, nachos, potato bakers and fries.
Section 120

Casa Azul
Tacos, taco burgers, super burritos, taco in a bag, nacho supreme, Indian tacos.
Section 317

Candy Land
Funnel cakes, corn dogs, cotton candy, caramel apples and sno cones.
Section 315

Dog House by Schwab’s
Foot long bratwurst, cheddarwurst, polish sausage, hot link, Italian sausage, kosher dog, as well as Chef’s chili bowl, grilled chicken sandwiches, peanuts and chips.
Section 101

Fast Break
Jumbo hotdogs, super nachos, pretzels with cheese, grilled chicken sandwiches, popcorn, peanuts and chips.
Sections 104, 301, 307 & 324

ICBY Yogurt
Soft serve yogurt in a cup or cone.
Section 102

Loud City Grill
Onion burgers, Cuban hoagies, grilled cheese sandwiches or grilled chicken sandwiches, spiral taters, and JoJo’s. 
Section 309

Pizza Hut
Pepperoni or cheese personal pan pizzas. 
Sections 112 & 119

Red River Bistro
Garden fresh salads, soups, hand carved meats, Panini grilled sandwiches and wraps, and fresh fruit and vegetable sides. 
Section 110

Steak*eze
Beef or chicken Philly cheese steak sandwiches, onion burgers, Philly steak JoJo’s, chicken tender baskets & fries,  grilled chicken sandwiches.
Sections 107 & 330

Sunset Strips
Chicken tender baskets with Ford Center sauce, grilled or fried chicken sandwich baskets, JoJo’s, macaroni and cheese and baked beans. 
Sections 111 & 322

Ford Center and SMG want you to enjoy your visit and have a safe trip home.  If you feel you may be intoxicated, please notify someone that can help you get to your destination. 

Directions to Ford Center are provided below.  

PLEASE NOTE UPDATES REGARDING DOWNTOWN STREET CLOSURES BELOW

Reno, from EK Gaylord to Robinson (between the Ford Center and Cox Convention Center) is currently closed.  For maps and details on the Project 180 streetscape renovations on Reno, as well as other downtown traffic updates, please visit the Plan Your Visit portion of our website. 

Off-site parking is available throughout downtown and Bricktown.   See PARKING.

• Get directions using MapQuest.
• Get directions using Google maps.

  From I-40 East:

  • Exit at Harvey Ave.
  • Turn right and proceed north on Harvey Ave.
  • Turn right and proceed east on Reno Ave.
  • Ford Center is located at Reno and Robinson.

  From I-40 West:

  • Exit at Robinson Ave.
  • Turn right at the bottom of the off ramp.
  • Proceed North on Robinson Ave.
  • Ford Center will be on your right. 

  From the I-35:

  • Exit to I-40 West and follow directions above.

  From I-235 (Broadway Extension):

  • Exit at NW 6th St. (6th St. is one-way east)
  • Turn left at Broadway
  • Proceed South on Broadway
  • Stay in the left lane and veer to E.K. Gaylord Ave. 
  • Ford Center is West of E.K. Gaylord on Reno Ave.

  From Will Rogers World Airport:
  

  • Follow Terminal Dr. (which turns into S. Meridian)
  • Exit at the I-44/Downtown ramp
  • Merge on to I-40 East and follow directions above.

   

  DOORS OPEN - back to top

  For most events, doors open 90 minutes prior to the start time of the event.  This may vary by event.  To verify when doors open for a specific event, please call Ford Center at (405) 602-8700 or visit the event details page on this website.  

  ENTRANCES - back to top

  The two primary public entrances to the Ford Center are located on the north side on Reno Avenue.

  Guests may also enter at the Old No. 7 Club on the west side of the Ford Center, just off of Robinson Avenue.

  A private entrance exclusively for guests with seating on the Club and Suite Level is available on the east side of the Ford Center across from the Courtyard by Marriott parking garage 

  Elevators
  There are three (3) sets of passenger elevators.  The elevators near Sections 101 and 106 provide access to all levels.  However, guests with floor tickets will need to use the elevators near Section 101.   The elevators across from Section 109 provide access to the Club and Suite Level only.  

  Escalators 
  Escalators are available near each of the two primary public entrances to provide access to the Club and Suite level and upper level seating.

  Stairs
  Stairs are also available next to the escalators to provide public access to the upper seating levels.

  EMERGENCY EVACUATION - back to top

  In the event of an emergency, please remain calm and WALK to the nearest exit in an orderly fashion.  Follow posted signs and listen to announcements for specific instructions. In some circumstances you will be directed to remain in the building and staff will direct you where to go. Please do not use elevators.  If you are disabled, trained staff members will assist you in getting to safety. 

  EMPLOYMENT OPPORTUNITIES - back to top

  Dedication and outstanding customer service is a must for individuals interested in the exciting and fast-paced sports and entertainment industry.  To inquire about employment opportunities, please  CLICK HERE.

  EVENTS CALENDAR - back to top

  You may pick up a copy of our monthly Events Calendar at the Box Office, as well as at each of our Guest Relations locations.  For the latest event information, please sign up  for event announcements, or check our online calendar.

  FIRST AID - back to top

  For your safety, Ford Center has professionally trained emergency personnel on site.  First aid facilities are available on the entry level across from Section 112.  In the event of an emergency, please notify the first available officer or staff member for assistance.

  FUNDRAISING OPPORTUNITIES - back to top

  Tired of the same old fund-raisers? Looking for a creative alternative to bake sales and car washes? SAVOR…Oklahoma City and SMG offer non-profit organizations an opportunity to staff many of the concession stands at both Ford Center and the neighboring Cox Convention Center as a way to raise funds for their activities. It serves as an alternative to traditional fundraising, while developing teamwork and camaraderie in an exciting atmosphere.  For further iinformation, call (405) 605-8043 or CLICK HERE.

  GUEST CONDUCT - back to top

  In order to maintain a safe and enjoyable environment, we ask that while visiting the Ford Center, guests be courteous to those around them and abide by building policies. Guests using foul or abusive language, behaving in an unruly manner or appearing intoxicated are subject to ejection and/or arrest. 

  GUEST RELATIONS - back to top

  Our Guest Relations team is here to assist each of our patrons and to help ensure that they have safe and enjoyable experience.  If you wish to obtain information, or request assistance, please notify a member of our staff or visit one of our four (5) Guest Relations desks conveniently located near each entrance on the main concourse, as well as at the club and suite level entrances.

  HANDOUTS - back to top

  The distribution of promotional items, handbills, flyers, pamphlets, printed materials, as well as the solicitation of signatures, is not permitted on Ford Center property without prior written authorization from SMG.

  HOTELS - back to top

  Ford Center is just a stones throw away from a number of Downtown Oklahoma City hotels.  For a complete list of area hotels and attractions, please contact the Oklahoma City Convention & Visitors Bureau by phone at 1-800-225-5652 or online at www.visitokc.com.

  LOST & FOUND - back to top

  During an event, you may inquire about lost or found items at any Guest Relations location.  For inquiries following an event, please call (405) 602-8515 during normal business hours.

  LOST CHILDREN OR COMPANIONS - back to top

  Lost children should be escorted to the nearest officer or staff member.  The lost child will be assisted at a Guest Relations location.  In the event that you become separated from your child or a member of your party, you will also want to contact the nearest officer or staff member. 

  MERCHANDISE - back to top

  Numerous merchandise or novelty booths are available throughout the Ford Center during events.  The main Thunder Shop is located across from Section 102.  

  PAGING (IN ARENA) - back to top

  Paging is only available in the case of extreme emergencies.  Should an emergency exist, please go to a Guest Relations location.  Guests may register their seat location prior to an event in case of an emergency call.  Anyone trying to reach a guest should call (405) 602-8700 and a message will be brought to the guest’s seat immediately.

  PARKING - back to top

  Limited parking is available in the parking lots on the south side of the Ford Center.  Entrances are available on S.W. 3rd Street, east of Robinson.  Accessible parking is available. 

  More than 900 parking spaces are also available at the neighboring Cox Convention Center in the underground parking garage which is managed by Republic Parking Systems.  Accessible parking is available.  Rates are currently $6 per entry.  For further information on the Cox Convention Center parking garage and other City parking facilities, you may call (405) 235-PARK or visit www.parkingokc.com  

  Additional parking is available nearby, throughout downtown and Bricktown.  For additional information, please CLICK HERE.

   
  PREMIUM SEATING - back to top

  Premium seating opportunities are available through the Oklahoma City Thunder.  For information, please visit http://www.nba.com/thunder/tickets/premium.html. 

  PROHIBITED ITEMS - back to top

  We ask all guests to arrive early and travel light, as you may be subject to search, which includes metal detecting hand wands upon entry. For safety reasons, prohibited items include but are not limited to:  

  • Alcohol, drugs, illegal substances or any paraphernalia associated with drug use
  • Audio/Video recorders, professional cameras, tripods
  • Cans, bottles, coolers or other similar containers
  • Fireworks
  • Flags/Signs with poles
  • Laser pens/pointers of any type
  • Noisemakers such as air horns
  • Outside food or drinks
  • Oversized bags, backpacks, duffel bags or diaper bags
  • Pepper spray/Mace
  • Weapons of any type, including chains, knives, firearms and spiked jewelry
  • Any other item deemed unacceptable by event/building management. 

  If an item is revealed during a search, patrons may dispose of the item or they may return the item to their vehicle.  Ford Center does not safeguard any personal belongings or items of any type. 

  RE-ENTRY - back to top

  For your safety, once a person exits the Ford Center, re-entry is prohibited.

  RESTROOMS - back to top

  Ford Center offers a total of 48 restrooms including 12 unisex family restrooms, which include diaper-changing stations and are accessible to persons with disabilities.  Please refer to the map at the center of this guide for specific locations.

  SMG - back to top

  Since 1977, SMG has provided management services to more than 220 public assembly facilities including arenas, stadiums, theatres and performing arts centers, equestrian facilities, convention, congress and exhibition centers, science centers and a variety of other venues. With facilities across the globe, SMG manages more than 11 million square feet (1.1 million square meters) of exhibition space and over 1.5 million arena and theatre seats. As the recognized global industry leader, SMG provides venue management, sales, marketing, event booking and programming, construction and design consulting, and pre-opening services. SMG also offers food and beverage operations through its concessions and catering company SAVOR, currently serving more than 100 accounts worldwide. For more information, please visit www.smgworld.com.

  SECURITY - back to top

  Ford Center staffs both private security and off-duty Oklahoma City police officers to provide security before, during and after events.

  SHUTTLE SERVICE - back to top

  Oklahoma Spirit Trolleys offer transportation to off-site parking and numerous other destinations Downtown and in Bricktown. For more information, call (405) 235-7433 or visit www.gometro.org.

  SMOKING POLICY - back to top

  In accordance with Oklahoma City ordinances, smoking is prohibited in all public areas at the Ford Center including the arena and concourses.  Smoking is only permitted in the ventilated rooms near Sections 119 and 225, and outdoors near Section 113.  Please refer to the map at the center of this guide. 

  TELEPHONES - back to top

  Courtesy phones are available at each Guest Relations desk, and in designated areas throughout the Ford Center.  Volume-enhanced phones and TDD Machines are available upon request.

  TELEVISION MONITORS - back to top

  Over 200 television monitors have been installed in concourses, restaurants, bars and restrooms throughout the Ford Center so you can stay on top of the action.

  
  TICKETS - back to top

  Tickets may be purchased at all Ticketmaster outlets including the Ford Center Box Office and participating Suncoast, FYE and Homeland stores, as well as online or by phone at 1-800-745-3000.  For further information, visit our Ticket Information page.

   

  WATER FOUNTAINS - back to top

  Water fountains are accessible and can be found on each level of the Ford Center.  Locations are listed below.

  • Main Concourse:  Sections 102, 109, 112 and 119
  • Club and Suite Level:  Sections 204, 214, 219 and 229
  • Upper Level:  Sections 303, 314, 319 and 328